Frequently Asked Questions
Which Countries do we deliver to?
Currently We are only shipping inside the UK.
How much does delivery cost?
We offer free standard delivery in the UK.
You can also pay for fast delivery. The delivery cost depends on many things such as weight, size, your address, and the delivery method you choose in a sense of speed. You can check the right price once you add the products to your cart and fill in your shipping information.
When will I receive my order?
All the delivery information about your order will be provided once choose the delivery method at the checkout. We offer fast-track deliveries and slow deliveries.
How do I return an item?
If you changed your mind you can contact us by email (firstname.lastname@example.org). Send us your order number (#Choize1234) and your order issue.
Please request a return within 3 days of receipt of the item and the product should be in the original packaging, unused, and a resalable condition.
How can I report if there’s something wrong with my order?
If something is wrong with your order you can refuse the delivery, if it is possible, or contact us in the first 48 hours (email@example.com). Please send us some pictures to help us to understand what is wrong with it.
When this item will be back in stock?
You can sign up on the product’s page to be notified via email when the product is back in stock.
How can I use my gift card?
Our gift cards are for online use only, you just need to apply your code at the checkout.
Do you offer discount codes?
Yes, we do offer discount codes when you subscribe to our newsletter and if you stay subscribed you will receive more gift codes on weekly basis.
How can I see my country’s currency?
If you want to check the prices of the products in your currency just follow the steps below:
- On your phone:
Click on the menu on the left-hand side on the top, and then on GBP on the bottom close to the Sign-in option.
- On your computer
You can select another currency when you click on GBP on the top close to the cart icon.
How to apply to promote the House of Spells products?
You can affiliate with us by the link https://choize.goaffpro.com/create-account.
If you have something else in mind just need to send us an email at firstname.lastname@example.org.
What is the difference between a Pure Oil Perfume and the usual Eau de Parfum or Eau de Toilette?
The main difference is the amount of perfume oil in the formula: an Eau de Toilette contains less perfume oil and more water and alcohol than an Eau de Parfum and a Pure Oil Perfume. Depending on what you like in terms of the intensity of a fragrance, you can choose an Eau de Toilette, Eau de Parfum, or a Pure oil perfume, being the Pure Oil Perfume more intensive and lasting scent.
Are there any health benefits to using Pure Organic Oil Perfume?
Pure Organic Oil Perfumes bring emotional and physical healing properties such as calming, energy-enhancing, relaxing, or mood-lifting.
Organic perfumes do not contain ingredients grown with chemicals, pesticides, or toxins, which can cause skin sensitivity and environmental damage.
Are any of your fragrances alcohol-free?
All of our pure oil perfumes are alcohol-free and safe for sensitive skin or people with akin issues such as dermatitis and eczema
How does a fragrance lamp sanitise the air and kill coronavirus?
Fragrance Lamps release disinfecting IPA alcohol (the same ingredient found in hand sanitisers) into the air through catalytic combustion. When the alcohol vapour interacts with coronavirus particles it dissolves the lipid membranes and denatures the proteins of the virus. This causes the virus to fall apart when exposed to alcohol vapour and stops the virus from being transmitted further. Research has found that Catalytic Fragrance Lamps sufficiently diffuse IPA into the air to inactivate significant percentages of both airborne and surface virus.
Check all the information through the link below:
How do you use a fragrance lamp and how often do you use it to keep me and my family safe?
Stand your Lamp on a spill-resistant surface. Remove the snuffer-cap and stone/wick assembly. Using your funnel, fill your Lamp 2/3rd full with one of Ashleigh & Burwood’s Lamp Fragrances. Always keep the lamp upright when filled to prevent spillage.
Insert the stone/wick assembly into the lamp. Cover the stone with the snuffer cap and allow the wick to soak for 20-30 minutes. If the stone is not covered the Lamp Fragrance will evaporate.
Place your Lamp on a heat resistant surface, away from combustible materials. Remove the snuffer-cap and light the stone. Ensure the stone is sat firmly in the neck of the Lamp before lighting. Never leave a burning lamp unattended.
Blow out the flame after 2-3 minutes and place the decorative crown over the hot stone. Never cover the open flame with the crown or snuffer-cap.
Enjoy the purifying benefits of your Fragrance Lamp for up to 30 minutes. The stone will remain hot (without a flame) as it continues to draw fragrance through the wick.
After 30 minutes, ‘turn-off’ your Lamp by removing the decorative crown (Caution – it may be hot) and cover the hot stone with the snuffer-cap. This will stop the catalytic process and prevent the Lamp Fragrance from evaporating when the Lamp is not in use.
NOTE: The Lamps can be known as Catalytic Lamps, Catalytic Fragrance Lamps, Effusion Lamps, or simply as Fragrance Lamps.
We recommend when changing fragrances that you remove the wick from the Lamp and allow the wick to air-dry before placing it into another fragrance.
We also recommend when using the Lamp, not to burn the Lamp until it runs dry as this can damage the wick.
How do you change the bulb in a wax melt burner?
When your bulb wears out, replace it with a wee halogen bulb, safe to use between 35-45 watts. Similar bulbs may fit the fixture but may not melt the candle wax.
Use a clean, soft cloth to handle the bulb. Oil from the skin may shorten the bulbs life.
To replace your bulb:
Using a clean, soft cloth, gently grasp the old bulb and turn it anti-clockwise.
Carefully pull the bulb from the fixture.
Using a clean, soft cloth, insert a new bulb into the fixture and gently turn it clockwise.
What benefits do I get from using pure and organic skincare daily?
Natural skincare products are better for the environment. They cause no harm to the surrounding plants and animals.
When a lotion is applied to the skin, the ingredients contained within it slowly sink into the bloodstream. From there, they have a direct effect on many of the body’s processes.
It is safer to use a natural skincare product as opposed to a synthetic one, you are essentially avoiding all negative health effects. This will result in you feeling better and looking better.
They contain vitamins and compounds such as Vitamin C, Vitamin D, Vitamin E, and more, all of which help the body to function at optimal levels, they are free of irritants, and, instead of being a detriment to the skin, they are beneficial to it.
What material is Sif Jakob's Jewellery made from?
The jewellery is made of rhodium, 18k rose gold or yellow gold plated 925 sterling silver. High-quality zirconia stones that create a luxurious and dramatic expression are often featured in Sif Jakobs' collections.
What material is Les Georgettes Jewellery made from?
Les Georgettes is a joint creation by France’s leading jewellery manufacturer and a leather goods manufacturer in Brittany. Together, Altesse and Texier have created a unique and original concept that allows the wearer to create different looks with one piece of jewellery, using reversible and interchangeable leather inserts. Officially recognised as part of France’s National Heritage (Entreprises du Patrimoine Vivant), both companies are part of the Renaissance Luxury Group. Les Georgette's designs are patent pending and trademarked – a guarantee of their exclusivity and quality.
What is the difference between a single wick candle and a 2 or 3 wick candle?
You might often have noticed a wide candle that contains two or three wicks. Made up of more wax than a standard one-wick candle as those three flames create enough heat to melt the wax in a wider area.
What kind of wax melts can I use in my wax melt burner?There are different types of wax melts available. Most wax melts are made with either paraffin wax or soy wax. You should avoid paraffin wax which is a petroleum by-product. Always opt for a 100% natural soy wax melt that is dye-free. They burn cleaner than paraffin and genera